At Konova, we aim to deliver your order quickly and safely.

1. Order Processing

• Orders are processed within 1–2 business days.
• Orders placed on weekends or holidays will be processed the next working day.

2. Delivery Timeline

• Mumbai – 3 to 8 business days. 

3. Shipping Charges

• Calculated at checkout based on location.
• Charges will be levied based on delivery partner charges. 

4. Delivery Partners

• We may use trusted partners like Porter, Borzo, or other courier services.

5. Order Tracking

• Tracking details will be shared via WhatsApp or email once dispatched.

6. Delays

• Delays may occur due to:
  • Weather conditions
  • Courier issues
  • Incorrect address details

7. Address Accuracy

• Customers must provide accurate shipping details. We are not responsible for failed deliveries due to incorrect information.